TURN AROUND TIME
iDental Lab is not a mass production dental laboratory with thousands of technicians to pool your routine cases. We assign one of our senior technicians to your case. If your assigned technician does not impress you, you can request a different senior technician. Then we will assign all your future cases to the technician of your choice. In other words, we are like a small dental laboratory that provides services to our valued clients. This is the only way we can keep the consistency and accuracy of our work for many years. The downside is that it complicates scheduling, especially if your technician has too many cases on his/her plate, or if he/she is working on a 20-unit full mouth reconstruction case. For this reason, we ask a few more days in lab to balance out with the scheduling.
We are very selective when choosing our dental laboratory technicians. We choose the best of the best, and we make sure we take good care of them. We ask you to do the same so that he or she can complete their work efficiently. In addition, please be considerate especially during the holiday seasons. If at all possible, please avoid the last-minute end-of-the-year-rush cosmetic or full mouth reconstruction cases so that our technicians can enjoy time off with their families as well.
For most implant and cosmetic cases, we need 10 business days in laboratory with digital impressions, not including the shipping days, weekends, and holidays. For a single unit crown with digital impressions, we need 3 working days in laboratory. Please be sure to include all information such as shade, material selections, and other preferences such as reduce abutment or opposing in case of lack of occlusal clearances, interproximal, and occlusal contacts. Please allow an extra 2-3 days, if you are sending PVS impressions, or if you prefer to have your models milled by a contractor such as Align iTero.
Please note that we will place “on hold at lab” for cases that are missing information (e.g. shade, photos, study models, material selections); missing components (e.g. implant analog, screw, implant details, opposing, partial or denture, study models); unclear or lack of instructions; or distorted, unclear, bad impressions. If at all possible, we will make an attempt to contact you to inform the missing information and/or components; however, it is not our responsibility to obtain them. Please provide us the phone number and email address to contact you in case we need to contact your office. The “turnaround time” clock doesn’t start until we have all the necessary information and parts to properly restore your cases. Please don’t forget to reschedule your patient’s appointment.